Resources > Books

Overview:

Here are Paul’s top favorites from his personal user experience and usability design library, which he often recommends to students, colleagues, and clients. Each book is accompanied with comments provided by the Publisher.

Categories: Foundations Classics Strategy Process Collaboration Design Research Design Thinking Detailed User Interface Design Visual Design Information Architecture Testing and Evaluation
		FOUNDATIONS
		A Project Guide to UX Design: For User Experience Designers in the Field or in the Making Author: Russ Unger and Carolyn Chandler User experience design is the discipline of creating a useful and usable Web site or application—one that’s easily navigated and meets the needs of both the site owner and its users. But there’s a lot more to successful UX design than knowing the latest Web technologies or design trends: It takes diplomacy, project management skills, and business savvy. That’s where this book comes in. Authors Russ Unger and Carolyn Chandler show you how to integrate UX principles into your project from start to finish. Amazon.com | Amazon.ca | Chapters.ca
		Don't Make Me Think: A Common Sense Approach To Web Usability Author: Steve Krug Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability, but people are still discovering it every day. In this second edition, Steve adds three new chapters in the same style as the original: wry and entertaining, yet loaded with insights and practical advice for novice and veteran alike. Don't be surprised if it completely changes the way you think about Web design. Amazon.com | Amazon.ca | Chapters.ca
		CLASSICS
		The Design of Everyday Things Author: Donald A. Norman First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how -- and why -- some products satisfy customers while others only frustrate them. Amazon.com | Amazon.ca | Chapters.ca
		The Elements of Friendly Software Design Author: Paul Heckel Find out what they don't teach you in engineering school. This entertaining, yet practical guide explains how trained engineers and programmers go astray when it comes to addressing users' needs. And it offer a whole new way of thinking about software design - putting programmers firmly in touch with the people how will use their product. Amazon.com | Amazon.ca
		Tog on Interface Author: Bruce Tognazzini From one of the foremost authorities on the design of user interfaces, this unique collection of ideas and opinions, while focusing on the Macintosh, neatly captures the underlying principles of all graphical user interfaces. Using ideas from such diverse sources as Information Theory, Carl Jung, and even professional beekeeping, the book provides a framework for achieving a deep understanding of user interface design. Amazon.com | Amazon.ca | Chapters.ca
		Usability Engineering Author: Jakob Nielsen Written by the author of the best-selling HyperText & HyperMedia, this book is an excellent guide to the methods of usability engineering. The book provides the tools needed to avoid usability surprises and improve product quality. Step-by-step information on which method to use at various stages during the development lifecycle are included, along with detailed information on how to run a usability test and the unique issues relating to international usability. Amazon.com | Amazon.ca | Chapters.ca
		STRATEGY
		Selling Usability Author: John Rhodes "Here's Why All Serious Usability Professionals Are Reading This Book Now" You no longer need to justify usability. Buy this book and learn how these underground tools allow you to easily sneak usability into any organization. These methods always work. * Discover how to help your organization easily increase profits with UX. * Learn how to avoid the selling mistakes that can kill your usability career. * Transform skeptics and the enemies of usability into powerful advocates. * Advance your career and boost your influence without doing marketing. Selling Usability: User Experience Infiltration Tactics is for usability professionals who are struggling to justify and sell their work to others. Amazon.com | Amazon.ca
		Institutionalization of Usability: A Step-by-Step Guide Author: Eric Schaffer This book is a guide to making usability a routine practice within an enterprise, be it commercial or government. Every organization has special needs: There is no one simple approach that fits all organizations. What this book provides, however, is a solid methodology, not for usability engineering (that's been done before and exists in various forms), but for the part that is truly missing--the institutionalization of usability. This institutionalization methodology is not new. It is simply a synthesis of the best practices and insights from hundreds of companies in the forefront of this effort. This book will give you insights into the appropriate institutionalization activities, infrastructure, and staffing. It will give you tips on how to recognize quality, and how to time and sequence components. Amazon.com | Amazon.ca | Chapters.ca
		PROCESS
		Designing for the Digital Age: How to Create Human-Centered Products and Services Author: Kim Goodwin Whether you're designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today's digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Amazon.com | Amazon.ca | Chapters.ca
		Designing from Both Sides of the Screen: How Designers and Engineers Can Collaborate to Build Cooperative Technology Author: Ellen Isaacs Written from the perspectives of both a user interface designer and a software engineer, this book demonstrates rather than just describes how to build technology that cooperates with people. It begins with a set of interaction design principles that apply to a broad range of technology, illustrating with examples from the Web, desktop software, cell phones, PDAs, cameras, voice menus, interactive TV, and more. It goes on to show how these principles are applied in practice during the development process -- when the ideal design can conflict with other engineering goals. Amazon.com | Amazon.ca | Chapters.ca
		Designing the iPhone User Experience: A User-Centered Approach to Sketching and Prototyping iPhone Apps Author: Suzanne Ginsburg Given the fiercely competitive state of the iPhone app landscape, it has become increasingly challenging for app designers and developers to differentiate their apps. The days are long gone when it was possible to crank out an app over the weekend and refine it after receiving a few not so flattering user reviews. Designing the iPhone User Experience will help you tackle the user experience part of the iPhone challenge. Three key themes will be reinforced throughout the book: Know thy user, the Design Lifecycle, and Attention to Detail. Amazon.com | Amazon.ca | Chapters.ca
		Getting Real: The smarter, faster, easier way to build a successful web application Author: Jason Fried, David Heinemeier Hansson, and Matthew Linderman Getting Real details the business, design, programming, and marketing principles of 37signals. The book is packed with keep-it-simple insights, contrarian points of view, and unconventional approaches to software design. This is not a technical book or a design tutorial, it's a book of ideas. Anyone working on a web app - including entrepreneurs, designers, programmers, executives, or marketers - will find value and inspiration in this book. Amazon.com | Amazon.ca | Chapters.ca (not available)
		Inspired: How To Create Products Customers Love Author: Marty Cagan Product management expert Marty Cagan answers these questions and hundreds more as he shares lessons learned, techniques, and best practices from working for and with some of the most successful companies in the high-tech industry. You will find that there s a very big difference between how the very best companies create products and all the rest. Amazon.com | Amazon.ca
		Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces Author: Carolyn Snyder Do you spend a lot of time during the design process wondering what users really need? Do you hate those endless meetings where you argue how the interface should work? Have you ever developed something that later had to be completely redesigned? Paper Prototyping can help. Written by a usability engineer with a long and successful paper prototyping history, this book is a practical, how-to guide that will prepare you to create and test paper prototypes of all kinds of user interfaces. Amazon.com | Amazon.ca | Chapters.ca
		Software for Use Author: Larry L. Constantine and Lucy A.D. Lockwood In the quest for quality, software developers have long focused on improving the internal architecture of their products. Larry L. Constantine--who originally created structured design to effect such improvement--now joins with well-known consultant Lucy A. D. Lockwood to turn the focus of software development to the external architecture. In this book, they present the models and methods of a revolutionary approach to software that will help programmers deliver more usable software--software that will enable users to accomplish their tasks with greater ease and efficiency. Amazon.com| Amazon.ca | Chapters.ca
		The Elements of User Experience: User-Centered Design for the Web Author: Jesse James Garrett The Elements of User Experience cuts through the complexity of user-centered design for the Web with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Jesse James Garrett gives readers the big picture of Web user experience development, from strategy and requirements to information architecture and visual design. This accessible introduction helps any Web development team, large or small, to create a successful user experience. Amazon.com | Amazon.ca
		The Usability Engineering Lifecycle Author: Deborah J. Mayhew A commitment to usability in user interface design and development offers enormous benefits, including greater user productivity, more competitive products, lower support costs, and a more efficient development process. But what does it mean to be committed to usability? Inside, a twenty-year expert answers this question in full, presenting the techniques of Usability Engineering as a series of product lifecycle tasks that result directly in easier-to-learn, easier-to-use software. Amazon.com | Amazon.ca | Chapters.ca
		Usability Engineering: Scenario-based Development of Human-Computer Interaction Author: Mary Beth Rosson, John M. Carroll Usability Engineering: Scenario-Based Development of Human-Computer Interaction is a radical departure from traditional books that emphasize theory and address experts. This book focuses on the realities of product development, showing how user interaction scenarios can make usability practices an integral part of interactive system development. As you'll learn, usability engineering is not the application of inflexible rules; it's a process of analysis, prototyping, and problem solving in which you evaluate tradeoffs, make reasoned decisions, and maximize the overall value of your product. Amazon.com | Amazon.ca | Chapters.ca
		Web ReDesign 2.0: Workflow that Works Author: Kelly Goto, Emily Cotler If anything, this volume's premise-- that the business of Web design is one of constant change -has only proven truer over time. So much so, in fact, that the 12-month design cycles cited in the last edition have shrunk to 6 or even 3 months today. Which is why, more than ever, you need a smart, practical guide that demonstrates how to plan, budget, organize, and manage your Web redesign - or even you initial design - projects from conceptualization to launch. Amazon.com | Amazon.ca | Chapters.ca
		COLLABORATION
		42 Rules for Successful Collaboration: A Practical approach to Working with People, Processes and Technology Author: David Coleman Whether you are a 5-person team or a 50,000 person company some of the same rules for successful collaboration apply. The more you share what you know the more it is worth; understanding a person's local context is more critical to successful collaboration than any technology you may use. Based on years of research, an encyclopedic knowledge of collaborative technologies, and a realization that collaboration is hard to do successfully, Mr. Coleman provides a holistic view on collaboration. Amazon.com | Amazon.ca | Chapters.ca
		Group Genius: The Creative Power of Collaboration Author: Keith Sawyer Forget about the myth of the solitary genius: collaborative effort generates ideas and inventions, says this useful, upbeat book about how innovation always emerges from a series of sparks—never a single flash of insight. Judiciously wielding exercises and dozens of examples, Sawyer (Explaining Creativity) helps the reader understand how people think and function in and out of groups. Amazon.com | Amazon.ca | Chapters.ca
		DESIGN RESEARCH
		Contextual Design Author: Hugh Beyer, Karen Holtzblatt This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. Amazon.com | Amazon.ca | Chapters.ca
		Focus Groups: A Practical Guide for Applied Research Editor: Sage Publications This highly acclaimed book in its third edition includes the following updates and improvements: " - Vignettes" drawn from small and large focus groups that illustrate problems that come up and effective ways to resolve the issues. " - Designing questions" for asking effective questions to draw out a group and how to refine them based on the groups responses. " - Collaborative Approach" updated to address the latest ways to implement the empowerment and action research. " - Budgeting" how to more effectively budget for a focus group " - Coding" how to more effectively use existing software packages to code and analyze the results of a focus group. Amazon.com | Amazon.ca | Chapters.ca
		The Essential Persona Lifecycle: Your Guide to Building and Using Personas Author: Tamara Adlin, John Pruitt Personas play an essential role in the development of successful products. Without creating profiles of target customers and studying them throughout your product development lifecycle, it's impossible to truly understand user need, context, and pain points. The Essential Persona Lifecycle is an easy-to-reference guide on persona creation, use, and evaluation. Whether you are a student or a UX practitioner, if you are developing products that people are intended to use, this book is for you. Amazon.com | Amazon.ca | Chapters.ca
		The User Is Always Right: A Practical Guide To Creating And Using Personas For The Web Author: Steve Mulder, Ziv Yaar How do we ensure that our Web sites actually give users what they need? What are the best ways to understand our users'' goals, behaviors, and attitudes, and then turn that understanding into business results? Personas bring user research to life and make it actionable, ensuring we're making the right decisions based on the right information. This practical guide explains how to create and use personas to make your site more successful. Amazon.com | Amazon.ca | Chapters.ca
		Understanding Your Users: a Practical Guide To User Requirements Methods, Tools, And Techniques Author: Catherine Courage Today many companies are employing a user-centered design (UCD) process, but for most companies, usability begins and ends with the usability test. Although usability testing is a critical part of an effective user-centered life cycle, it is only one component of the UCD process. This book is focused on the requirements gathering stage, which often receives less attention than usability testing, but is equally as important. Understanding user requirements is critical to the development of a successful product. Amazon.com | Amazon.ca | Chapters.ca
		User and Task Analysis for Interface Design Author: JoAnn T. Hackos, Janice C. Redish User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. Amazon.com | Amazon.ca | Chapters.ca
		Writing Better Requirements Author: Ian F. Alexander, Richard Stevens Writing Better Requirements is designed as a short, convenient overview for practicing systems engineers and others who find they need to write requirements. Because it is about practical techniques, it should be useful in many different kinds of system and software project. We aim to enable readers to write requirements good enough for successful systems to be specified, designed, and tested against them. This book should also form a useful introduction for students who want to learn how to get started with requirements. Amazon.com | Amazon.ca | Chapters.ca
		DESIGN THINKING
		Glimmer: How Design Can Transform Your Life, and Maybe Even the World Author: Warren Berger What can we learn from the ways great designers think-and how can it improve our world? In this highly original book by journalist Warren Berger, in collaboration with celebrated designer Bruce Mau, ten groundbreaking principles of design are shown in action-addressing business, social, and personal challenges and improving the way we think, work, and live. Amazon.com | Amazon.ca | Chapters.ca
		Sketching User Experiences: Getting the Design Right and the Right Design Author: Bill Buxton Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood-by both designers and the people with whom they need to work- in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Amazon.com| Amazon.ca | Chapters.ca
		Universal Principles of Design, Revised and Updated: 125 Ways to Enhance Usability, Influence Perception, Increase Appeal, Make Better Design Decisions, and Teach through Design Author: William Lidwell Universal Principles of Design is the first cross-disciplinary reference of design. Richly illustrated and easy to navigate, this book pairs clear explanations of the design concepts featured with visual examples of those concepts applied in practice. From the 80/20 rule to chunking, from baby-face bias to Ockham's razor, and from self-similarity to storytelling, 100 design concepts are defined and illustrated for readers to expand their knowledge. Amazon.com | Amazon.ca | Chapters.ca
		DETAILED USER INTERFACE DESIGN
		About Face 3.0: The Essentials of Interaction Design Author: Alan Cooper, Robert Reimann, David Cronin This completely updated volume presents the effective and practical tools you need to design great desktop applications, Web 2.0 sites, and mobile devices. You’ll learn the principles of good product behavior and gain an understanding of Cooper’s Goal-Directed Design method, which involves everything from conducting user research to defining your product using personas and scenarios. Amazon.com | Amazon.ca | Chapters.ca
		Communicating Design: Developing Web Site Documentation for Design and Planning (2nd Edition) Author: Dan M. Brown Successful web design teams depend on clear communication between developers and their clients—and among members of the development team. Wireframes, site maps, flow charts, and other design diagrams establish a common language so designers and project teams can capture ideas, track progress, and keep their stakeholders informed. In this all new edition of Communicating Design, author and information architect Dan Brown defines and describes each deliverable, then offers practical advice for creating the documents and using them in the context of teamwork and presentations, independent of methodology. Whatever processes, tools, or approaches you use, this book will help you improve the creation and presentation of your wireframes, site maps, flow charts, and other deliverables. Amazon.com | Amazon.ca | Chapters.ca
		Defensive Design for the Web: How To Improve Error Messages, Help, Forms, And Other Crisis Points Author: 37signals Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel) will show you how. Amazon.com | Amazon.ca | Chapters.ca
		Designing Web Interfaces: Principles and Patterns for Rich Interactions Author: Bill Scott, Theresa Neil If you want to learn how to create great user experiences on the Web, this practical book offers more than 75 design patterns for building interfaces that provide rich interaction. Distilled by two longtime professionals after years of experience at Sabre, Yahoo, and Netflix, these design patterns and best practices are neatly organized according to six key principles that help you take advantage of current interactive web technologies. Amazon.com | Amazon.ca | Chapters.ca
		Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules Author: Jeff Johnson In Designing with the Mind in Mind, Jeff Johnson, author of the best selling GUI Bloopers, provides designers with just enough background in perceptual and cognitive psychology that UI design guidelines make intuitive sense rather than being just a list of rules to follow. Amazon.com | Amazon.ca | Chapters.ca
		Designing Interfaces Author: Jennifer Tidwell Despite all of the UI toolkits available today, it's still not easy to design good application interfaces. This bestselling book is one of the few reliable sources to help you navigate through the maze of design options. By capturing UI best practices and reusable ideas as design patterns, Designing Interfaces provides solutions to common design problems that you can tailor to the situation at hand. This updated edition includes patterns for mobile apps and social media, as well as web applications and desktop software. Each pattern contains full-color examples and practical design advice that you can use immediately. Experienced designers can use this guide as a sourcebook of ideas; novices will find a roadmap to the world of interface and interaction design. Amazon.com | Amazon.ca | Chapters.ca
		Designing the Obvious: A Common Sense Approach to Web & Mobile Application Design Author: Robert Hoekman Designing the Obvious belongs in the toolbox of every person charged with the design and development of Web-based software, from the CEO to the programming team. Designing the Obvious explores the character traits of great Web applications and uses them as guiding principles of application design so the end result of every project instills customer satisfaction and loyalty. These principles include building only whats necessary, getting users up to speed quickly, preventing and handling errors, and designing for the activity. Designing the Obvious does not offer a one-size-fits-all development process--in fact, it lets you use whatever process you like. Instead, it offers practical advice about how to achieve the qualities of great Web-based applications and consistently and successfully reproduce them. Amazon.com | Amazon.ca | Chapters.ca
		GUI Bloopers 2.0 Author: Jeff Johnson A major revision of a classic reference, GUI Bloopers 2.0 looks at user interface design bloopers from commercial software, Web sites, and information appliances, explaining how intelligent, well-intentioned professionals make these dreadful mistakes--and how you can avoid them. While equipping you with all the theory needed to learn from these examples, GUI expert Jeff Johnson also presents the reality of interface design in an entertaining, anecdotal, and instructive way. Amazon.com | Amazon.ca | Chapters.ca
		Making the Web Work: Designing Effective Web Applications Author: Bob Baxley Making the Web Work is one of the first books to discuss in detail the unique challenges and issues involved in designing Web-based applications and services. The book tackles this subject on three levels by describing a structured method for prioritizing and categorizing individual design decisions, by offering a detailed analysis of various design options, and by documenting established Web interface conventions. Amazon.com | Amazon.ca | Chapters.ca
		Prioritizing Web Usability Author: Jakob Nielsen In 2000, Jakob Nielsen , the world’s leading expert on Web usability, published a book that changed how people think about the Web-Designing Web Usability(New Riders). Many applauded. A few jeered. But everyone listened. The best-selling usability guru is back and has revisited his classic guide, joined forces with Web usability consultant Hoa Loranger , and created an updated companion book that covers the essential changes to the Web and usability today. Prioritizing Web Usability is the guide for anyone who wants to take their Web site(s) to next level and make usability a priority! Amazon.com | Amazon.ca | Chapters.ca
		Tapworthy: Designing Great iPhone Apps Author: Josh Clark So you've got an idea for an iPhone app -- along with everyone else on the planet. Set your app apart with elegant design, efficient usability, and a healthy dose of personality. This accessible, well-written guide shows you how to design exceptional user experiences for the iPhone and iPod Touch through practical principles and a rich collection of visual examples. Whether you're a designer, programmer, manager, or marketer, Tapworthy teaches you to "think iPhone" and helps you ask the right questions -- and get the right answers -- throughout the design process. You'll explore how considerations of design, psychology, culture, ergonomics, and usability combine to create a tapworthy app. Amazon.com | Amazon.ca | Chapters.ca
		The Design of Sites: Patterns For Creating Winning Web Sites Author: Douglas K. Van Duyne, James A. Landay, Jason I. Hong The Design of Sites, Second Edition, is the definitive reference for the principles, patterns, methodologies, and best practices underlying exceptional Web design. If you are involved in the creation of dynamic Web sites, this book will give you all the necessary tools and techniques to create effortless end-user Web experiences, improve customer satisfaction, and achieve a balanced approach to Web design. Amazon.com | Amazon.ca | Chapters.ca
		The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques Author: Wilbert O. Galitz Bringing together the results of more than 300 new design studies, an understanding of people, knowledge of hardware and software capabilities, and the author’s practical experience gained from 45 years of work with display-based systems, this book addresses interface and screen design from the user’s perspective. You will learn how to create an effective design methodology, design and organize screens and Web pages that encourage efficient comprehension and execution, and create screen icons and graphics that make displays easier and more comfortable to use. Amazon.com | Amazon.ca | Chapters.ca
		Web Form Design: Filling in the Blanks Author: Luke Wroblewskiz Forms make or break the most crucial online interactions: checkout, registration, and any task requiring information entry. In Web Form Design, Luke Wroblewski draws on original research, his considerable experience at Yahoo! and eBay, and the perspectives of many of the field's leading designers to show you everything you need to know about designing effective and engaging web forms. Amazon.com | Amazon.ca | Chapters.ca (not available)
		VISUAL DESIGN
		Information Dashboard Design: The Effective Visual Communication of Data Author: Stephen Few Dashboards have become popular in recent years as uniquely powerful tools for communicating important information at a glance. Although dashboards are potentially powerful, this potential is rarely realized. The greatest display technology in the world won't solve this if you fail to use effective visual design. And if a dashboard fails to tell you precisely what you need to know in an instant, you'll never use it, even if it's filled with cute gauges, meters, and traffic lights. Don't let your investment in dashboard technology go to waste. This book will teach you the visual design skills you need to create dashboards that communicate clearly, rapidly, and compellingly. Amazon.com | Amazon.ca| Chapters.ca
		Designing Visual Interfaces: Communication Oriented Techniques Author: Kevin Mullet and Darrell Sano Ironically, many designers of graphical user interfaces are not always aware of the fundamental techniques that are applied to communication-oriented visual design — techniques that can be used to enhance the visual quality of GUIs, data displays, and multimedia documents. This book describes some of the most important design rules and techniques that are drawn from the rational, functionalist design aesthetic seen in modern graphic design, industrial design, interior design, and architecture — and applies them to various graphical user interface problems experienced in commercial software development. Amazon.com | Amazon.ca| Chapters.ca
		The Non-designer's Web Book Author: Robin Williams, John Tollett If you think web design is beyond your reach, or if you want your existing web site to look more professional, this thoroughly updated classic is the place to turn! In these pages, best-selling authors Robin Williams and John Tollett share the creative ideas, useful techniques, and basic design principles that are essential to great Web design-all in the context of the most current technology, software, and standards. Amazon.com | Amazon.ca| Chapters.ca
		INFORMATION ARCHITECTURE
		Information Architecture: Blueprints for the Web Author: Christina Wodtke Information Architecture: Blueprints for the Web introduces the core concepts of information architecture: organizing content so it can be found, designing interaction so it is easy and pleasurable, and designing an interface that is easy to use. It explains why Information Architecture is important, what happens if you don't bother with Information Architecture on your site, and finally gives practical advice on how to be effective as an Information Archtiect. Amazon.com | Amazon.ca | Chapters.ca
		Information Architecture For The World Wide Web: Designing Large-scale Web Sites Author: Peter Morville The post-Ajaxian Web 2.0 world of wikis, folksonomies, and mashups makes well-planned information architecture even more essential. How do you present large volumes of information to people who need to find what they're looking for quickly? This classic primer shows information architects, designers, and web site developers how to build large-scale and maintainable web sites that are appealing and easy to navigate. Amazon.com | Amazon.ca | Chapters.ca
		TESTING AND EVALUATION
		Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests Author: Jeffrey Rubin A supremely usable nuts-and-bolts guide for beginners… A daily tool of the trade for specialists… Handbook of Usability Testing gives you practical, step-by-step guidelines in plain English. Written by Jeffrey Rubin, it arms beginners with the full complement of proven testing tools and techniques. From software, GUIs, and technical documentation, to medical instruments, VCRs, and exercise bikes, no matter what your product, you’ll learn to design and administer extremely reliable tests to ensure that people find it easy and desirable to use. Amazon.com | Amazon.ca | Chapters.ca
		Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Author: Thomas Tullis, William Albert Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. Measuring the User Experience provides the first single source of practical information to enable usability professionals and product developers to do just that. Authors Tullis and Albert organize dozens of metrics into six categories: performance, issues-based, self-reported, web navigation, derived, and behavioral/physiological. They explore each metric, considering best methods for collecting, analyzing, and presenting the data. They provide step-by-step guidance for measuring the usability of any type of product using any type of technology. Amazon.com | Amazon.ca | Chapters.ca
		Moderating Usability Tests: Principles and Practices for Interacting Author: Joseph S. Dumas, Beth A. Loring Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests. To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. Amazon.com | Amazon.ca | Chapters.ca