Home > Services >
Case Study: Usability Review |
|
|
Client: Vancity Credit Union
Overview: Serving over 2000 employees, the VanCity intranet, InSite, is a key business tool for this Credit Union and Financial Services company.
Goal: To provide a set of practical improvements for a more usable and productive site, based on discovery of actual usage patterns and user goals.
Audience: The full range of employees in a modern financial institution, ranging from Tellers to Senior Management.
Challenges: The range of user types and their needs is quite wide. Users require quick access to priority information and site functionality.
Work Performed: User research and usability analysis, completed with delivery of a detailed report containing a summary of user research results and prioritized recommendations.
Additional Case Studies:
|
|
“[Paul] ensured his recommendations were realistic and well-aligned with Vancity's business processes. Not only was our project on time and on budget, but Paul used innovative tools such as his [client] extranet site to foster collaboration and keep communication lines open at all times.”
- Vancity Credit Union
|
